Q: What is Tier B?
A. Certain Local Exchange Carriers charge Long Distance Carriers higher rates to provide long distance to their local customers. We define specific Local Exchange Carriers that charge higher rates as Tier B carriers. If your Local Exchange Carrier is a Tier B carrier (see below**), we offer a slightly higher, yet still competitive rate program for those that are eligible.
Tier B carriers include the following: Verizon (formerly GTE territory only), Frontier, Sprint, Sprint United and Cincinnati Bell.
**Not all areas serviced by these Tier B carriers are eligible.
Q. Who is the underlying carrier for GotoLongDistance.com?
A. All customers are provisioned to Covista Communications.
Q. Is there a monthly Access Charges on Toll Free Service?
A. No, however, there is a one-time $2.00 per Toll Free Number setup fee for residential customers.
Q. What is the rate on my toll free number?
A. The rate on your toll free number(s) is the same low 3.5 cents per minute for intrastate calls and the same low intrastate rate as your non-toll free telephone numbers.
Q. What are the billing increments?
A. Straight 6 second billing increments.
Q. How long will it take to activate a new toll free number(s)?
A. Please allow 5 to 7 business days for the activation of the new toll free number(s).
Q. What is the monthly charge for a Toll Free Number to be listed in the National Toll Free Directory?
A. There is a $10.00 monthly charge per toll free number if you chose to have it listed in the National Toll Free Directory.
Q. How long will it take to switch an existing toll free number(s)?
A. FCC requires the current carrier to release your existing toll free number within 3 business days. Once released, your existing toll number(s) will be activated within 2 to 4 business days.
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