Q. Who is the underlying carrier for GotoLongDistance.com?
A. All customers are provisioned to Covista Communications.
Q. What is the Monthly Service Charge?
A. No monthly billing fee if you sign up for AUTOPAY billing option or if your bill is over $20 each month. (NOTE: $1.99 billing fee is charged when your bill is under $20 for all non-Autopay customers.)
Q. What is Tier B?
A. Certain Local Exchange Carriers charge Long Distance Carriers higher rates to provide long distance to their local customers. We define specific Local Exchange Carriers that charge higher rates as Tier B carriers. If your Local Exchange Carrier is a Tier B carrier (see below**), we offer a slightly higher, yet still competitive rate program for those that are eligible.
Tier B carriers include the following: Verizon (formerly GTE territory only), Frontier, Sprint, Sprint United and Cincinnati Bell.
**Not all areas serviced by these Tier B carriers are eligible.
Q. What do I do if I miss my verification call?
A. Just call 1-888-526-0202 and follow the steps to verify your order.
Q. What are the billing increments?
A. Domestic calls are billed in 6 second increments with a 6 second minimum, international calls are billed in 6 second increments with a 30 second minimum.
Q. Does Covista Communications credit switching fees?
A. Yes, Covista Communications will credit switching fees for Business Customers only. Fax a copy of your local bill containing the charges to Customer Service at 1-888-970-7700 for a credit of up to $10 per line. The credit will appear on you next Covista bill.
Q. What is the “Carrier Cost Recovery Charge”?
A. Notice: Effective on your September 2003 invoice (August 2003 usage), a $0.99 monthly surcharge will be assessed per account per month in order to recover costs the Company incurs with regard to TeleRelay service, National Number Portability and Federal Regulatory fees. This surcharge will appear as a separate line item on your invoice.
Q. What is Tier B?
A. Certain Local Exchange Carriers charge Long Distance Carriers higher rates to provide long distance to their local customers. We define specific Local Exchange Carriers that charge higher rates as Tier B carriers. If your Local Exchange Carrier is a Tier B carrier**, we offer a slightly higher, yet still competitive rate program for those that are eligible. Tier B carriers include the following: Verizon (formerly GTE territory only), Frontier, Sprint, Sprint United and Cincinnati Bell.
**Not all areas serviced by these Tier B carriers are eligible.
Q. How long will it take to switch my long distance service ?
A. It takes 5-7 business days from the time your order is verified.
Q. What is the Monthly Service Charge?
A. No monthly billing fee if you sign up for AUTOPAY billing option or if your bill is over $20 each month. (NOTE: $1.99 billing fee is charged when your bill is under $20 for all non-Autopay customers.)
Q. Does Covista Communications credit switching fees?
A. Yes, Covista Communications will credit switching fees for Business Customers only. Fax a copy of your local bill containing the charges to Customer Service at 1-888-970-7700 for a credit of up to $10 per line. The credit will appear on you next Covista bill.
Q. Who is the underlying carrier for GotoLongDistance.com?
A. All customers are provisioned to Covista Communications.
Q. What do I do if I miss my verification call?
A. Just call 1-888-526-0202 and follow the steps to verify your order.
Q. What are the billing increments?
A. Domestic calls are billed in 6 second increments with a 6 second minimum, international calls are billed in 6 second increments with a 30 second minimum.
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